Terms of Use

PROTECTION OF PERSONAL DATA

The COMPANY has created the present webpage with the sole aim of serving its customers. The webpage www.elenamakriboutique.gr is simple and user friendly and has been designed to serve the specific needs of each user. In order to attain to the best possible standard of service, it is important for you, our customer, to understand that you need to provide us with the specific information required for the carrying out of your order, which will be safeguarded by us.

The present Statement of Protection of Personal Data describes the method of data collecting on our webpage and the use made by us of that data. The present Statement of Protection of Personal Data refers exclusively to the personal data with which you provide us in the course of submitting your orders on this webpage.



GENERAL

The information voluntarily provided by the users of the webpage referred to, is used by our company in order for the said users to have prompt and meaningful communication with the store, in order that answers may be provided to specific queries they have and, finally, in order for their orders to be serviced. The information collected through the webpage aims at documenting the number of visitors, at determining the clients' requirements for an extended range of products and to facilitate interactions with our company. Our company does not distribute to any other organization or external associate the electronic addresses or any other information related to its users and customers.


COLLECTION OF INFORMATION

Our company has designed its webpage so that its users may visit it without disclosing their identity unless they so wish. Our webpage visitors are only asked to provide their personal information in the event they wish to place an order, register with our website or send an e-mail to customercare@elenamakriboutique.gr


USE OF INFORMATION

The webpage collects three types of information regarding users: (1) information provided by the user in the course of registering as a client, (2) information provided by the user so that an order may be serviced by the company, (3) information provided by the user in order to enter one of our periodic competitions.

While filling out any order form on our webpage, you will be asked for your first and last name, your address, including postal code, your electronic address, your telephone number, your credit card details and the manner of payment for the order.

In addition, you may be asked for some more specific information, such as details for the posting-delivery of an order, details for issuing an invoice, or details regarding an offer you have requested. The Company makes use of the information you provide in the course of the electronic dispatching of the form, in order to get in touch with you regarding (i) the delivery of an order to your address, (ii) the confirmation of the client's identity, if such is necessary, (iii) new or alternative products made available by the company, (iv) special offers by the company, (v) the receiving of a competition prize. You have the option of choosing whether or not you wish to receive such communications from the Company by sending your request via e-mail at customercare@elenamakriboutique.gr.


ACCESS TO THE INFORMATION

In order to service an order, the collection of personal information is required for the placement or delivery of an order. Also, the use of a credit card is rendered safe through the provision of the legal owner's identifying information the very first time, and only then, that the card is charged. Any document confirming the client's identity remains strictly classified and is subject to check only by the authorized sector of the Company. Your provision of such personal information signifies your endorsement that it be used by the personnel of the Company for the reasons stated above. The Company requires from its employees and webpage technicians to provide to its user/customers the level of protection to which is made reference in the present Statement of Protection of Personal Data. In no other case, the webpage www.elenamakriboutique.gr is able to share your personal data with other parties without your prior consent, unless there is a legal order issued to that effect. Please take into consideration that there are specific circumstances under which the collection, use and disclosure of your electronically collected personal data without your prior consent is allowed or decreed by law (as, for instance, when a court order has been issued to that effect.) 


CΟΟΚΙΕS

The webpage www.elenamakriboutique.gr has the option of using cookies as part of the facilitation and operation of its services through its webpage. Cookies are small text files which are sent and stored in the computer of the user, allowing for the smooth and technically unimpeded operation of webpages such as that of our Company, for the collection of multiple choices by the user, for the recognition of frequent users and the facilitation of their access, and for the collection of data for improving webpage content. Cookies do not adversely affect either the user's computer or the files stored therein. We use cookies to provide you with information and service your orders, while they are automatically deleted on your exit from the site. You need to keep in mind that cookies are absolutely necessary for the smooth and unimpeded operation of our website.


CORRECTION, MODIFICATION OR DELETION OF INFORMATION

The webpage allows its users to correct, modify, complement or delete data and information provided to the company. If you choose to delete a piece of information, the Company will take action for it to be deleted from its records immediately. For the protection and safety of the user, the Company will endeavour to verify that the person making the changes is in fact the same as the user. In order to gain access to, change or delete your personal data, to report any problem concerning the operation of the webpage or if you have any questions, please contact the Company via e-mail at customercare@elenamakriboutique.gr. The change or correction of your personal data can also take place through the registration page of the webpage. Please take into consideration that we will do everything possible to protect your personal data, but the safety of the access code to our webpage is also up to you.


SAFETY OF TRANSACTIONS

The Company is committed to guaranteeing the safety and integrity of the data it collects concerning its webpage users. The webpage has adopted procedures which protect the data users submit to its webpage or in any other way (e.g. by phone). These procedures protect the users' data from any non authorized access or disclosure, loss or illegitimate use, modification or corruption. They also aid in verifying that this data as correct and is made proper use of.


PERIODIC CHANGES

As the Company continuously expands, upgrades and improves its webpage and the products and services therein, it will also upgrade the present policy. We recommend that you review this process at periodic intervals in order to be apprized of any changes in the content of the present policy for the protection of personal data. This policy will be modified from time to time without prior notice to users.


ACCEPTANCE OF THE PROCESSES IN EFFECT FOR THE PROTECTION OF PRIVACY 

By using the present webpage you automatically accept and provide your consent to the present Statement for the Protection of Personal Data, posted on the webpage.


FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

We process and ship orders from our warehouse Monday through Friday. Orders with ground shipping are usually fulfilled and shipped within 1-2 business days of purchase, unless otherwise noted. Processing time for custom/handmade or pre-order pieces may take longer, details of which can be found in each product description. You will be charged at the time your order is placed. The moment we ship your purchase, we will email you with shipping confirmation and tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders".


WHAT INFORMATION DO I NEED TO KNOW BEFORE ORDERING A CUSTOM PERSONALIZED PIECE?

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-5 weeks; you can find an item's production time on its product page. Products are created at our discretion, and we will not produce any jewelry containing profane language. If you have any questions about your custom piece, please email customercare@elenamakriboutique.gr


THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

We offer shipping on all EU and national orders via DHL. And inside Greece via SPEEDEX.


DO YOU SHIP INTERNATIONALLY?

Yes we do, to select countries. See our International Order policy. Prices displayed on the website are in Euros, and are exclusive of shipping and taxes. 

Additionally, we offer secure one-step checkout via credit card and Paypal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout.


I ORDERED A PERSONALIZED ITEM AND I'M STILL WAITING ON IT. WHEN WILL IT SHIP?

Personalized pieces spend 1-5 weeks in production (you can check your invoice or the product page to see the production times.


DO YOU ACCEPT RETURNS?

We welcome returns within 20 days of the shipping date for a full refund or credit on the condition that the merchandise is unused, unworn and with the label tags attached.

We are not responsible for lost return packages. We do recommend that you insure and track your packages via the shipping method of your choice. Please include your original invoice with your return, and note the reason for return. Without order information, we will be unable to process your return.

Please note: Personalized items are final sale only. Also, if you received a free gift with purchase, make sure to send it back with the return or the retail value of the gift will be deducted from your refund.


DID YOU RECEIVE MY RETURN YET?

You will receive an email notification when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.


HOW CAN I SHIP MY RETURN BACK?

We are not responsible for lost return packages. We do recommend that you insure and track your packages via the shipping method of your choice. Please address all returns to: customercare@elenamakriboutique.gr


WHAT IF I HAVE LOST MY ORIGINAL INVOICE?

Please print out the order confirmation email or the order information in your account. Without this information, we will be unable to process your return.


CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT JEWEL ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email customercare@elenamakriboutique.gr


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and PayPal.


IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.


WHY WAS MY CREDIT CARD DECLINED?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at customercare@elenamakriboutique.gr


CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?

Unfortunately, we cannot retroactively apply promotion codes to any orders.


ARE ANY ITEMS EXCLUDED FROM PROMOTION CODES?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Items from the Personalized Shop and from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email customercare@elenamakriboutique.gr