RETURN SHIPPING PROCESS
To return your order, please include the original invoice, as well as any gift with purchase. We are not responsible for lost return packages. We do recommend that you insure and track your packages via the shipping method of your choice.
You will receive an email notification when we receive and process your return. Please allow 20 business days for your return to be processed.
At this time, we can only process exchanges for the same item.
PRICES SUBJECT TO CHANGE
We honor a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to firstname.lastname@example.org within seven days of the retail purchase. Please include your order number in your email message. As long as you meet the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. However items purchased with gift cards are eligible for price adjustments.
NON-QUALIFYING ORDERS PERSONALIZED
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and are FINAL SALE only.
FINAL SALE ITEMS
Final sale items cannot be returned for a refund or credit.